Family Information Guide

Welcome to Hilltop, where your family’s experience is at the heart of our mission. Our Family Information Guide, updated annually, is your go-to resource for the latest organizational policies and procedures. Our goal is to provide a warm, safe, and developmentally appropriate environment for every child, ensuring a rewarding experience for your family.

Key Highlights:

  • Anticipates and answers many program-related questions
  • Facilitates smooth transitions between home and the center through a strong partnership with families
  • Daily communications and trust-building between family and faculty are prioritized
  • We aim to provide the highest quality care and education for children, valuing and respecting every family.

Your Role:

  • Read and follow the policies and procedures outlined in the guidebook
  • Provide necessary information to facilitate effective care
  • Be open and honest with feedback, questions, concerns, and suggestions
  • Act as responsible and active childcare consumers

We value your input and recognize the importance of your child’s early education and care experiences. As our program evolves, the guidebook remains a ‘living’ document, updated as needed. Formal policy changes will be communicated via email. Your thoughts matter, and we encourage you to engage in conversations with us about the program.

Thank you for being an integral part of the Hilltop family!

Table of Contents

Introduction and Organization Information

Organizational Structure

Educator Institute

Family Engagement

Age Specific Classroom Policies

Self-Identity and Development

Health and Safety Practices

Disasters and Crisis Response

School Closures

Business Ethics

Tuition Rates and Important Dates